IRIS NESHER ART
Shipping Policy
All products will be shipped within 30 business days after payment is received.
As an online shopper myself, I love to receive my purchases in the shortest period possible. Therefore, I will make every effort to shorten your waiting time too.
Shipping costs are calculated at checkout.
Orders are shipped by Israel Post registered air mail with a tracking number.
Delivery time to most of the world is 30-40 business days.
Delivery times will vary according to the destination and type of delivery.
Delivery times are estimated, delay by post, custom or holiday may occur.
Iris Nesher can not be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Refund Policy
Returns
All my ceramics are hand-made with love.
Everything that you see on my shop is made, texture and formed by hand. Ceramic’s irregularities and/or variances in pattern size, glaze or texture, reflect the nature of one of a kind work of art.
Ceramic pattern all have subtle effects that vary. Each piece is unique and has its own personality. Patterns seen in the photos may vary slightly in color and appearance, as each patterned piece is unique.
Because of this, each piece is totally unique, one-of-a-kind, and may vary slightly in color and size. (And that's why I love ceramics. I hope you do, too!)
My policy lasts 60 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged Goods:
I take great care in packaging my ceramics as safely as possible.
In the rare and unfortunate event where an item arrives to you damaged, please contact me within 48 hours of the receipt of the goods for an immediate replacement, refund or credit voucher.
Please just send your order number, exact items/quantities and photos of the item(s) damaged.
I DO NOT process claims without photos clearly showing the damage.
Upon your claim being approved, I will ship to you the replacement for the damaged item(s) if the item(s) is in stock/available and if not, a refund will be issued.
Please do not send me back broken items.
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at iris.nesher@gmail.com.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at iris.nesher@gmail.com and send your item to: Iris Nesher 6 Herzel Rosenblum st, #6205, Tel Aviv, Israel 69379